Effective Date: 12 July 2024
Welcome to Meraki Trends aka Meraki Shopping Hub LLP! This Return and Refund Policy governs the exchange and cancellation of orders placed on our website, https://www.merakitrends.com/ (referred to as the “Website”). By using our Website and placing orders, you agree to abide by the terms and conditions outlined in this policy. If you do not agree with any part of this policy, please refrain from using our Website.
Cancellation of Orders:
You may cancel orders partially or fully before they are processed for shipment.
Once an order is processed and handed over to our logistics partner, cancellations cannot be guaranteed. However, if you wish to cancel an order after shipment, you may refuse to accept delivery when our logistics partner attempts to deliver the order to your address.
Exchange of Products:
You may initiate an exchange request within 7 days after receiving the product if::
- The product is damaged, defective, or not in working condition.
- The product received is different from the one ordered.
To initiate an exchange request, please ensure that:
- The product is unused, unwashed, and in its original condition.
- All tags, labels, packaging materials, and accessories are intact and undamaged.
Please note that exchanges are subject to product availability and must meet the conditions outlined in our exchange policy. Once the exchange request is approved and the returned product is received by Meraki Trends, the exchange process will be initiated promptly.
Certain products may not be eligible for exchange, including but not limited to:
- Personalized items that are customized according to customer specifications.
- Products categorized as hygiene-sensitive, such as undergarments and intimate apparel.
- Fragile items or perishable goods, including certain types of cosmetics or skincare products.
- Digital downloads or software products once they have been accessed or downloaded.
- Products marked as clearance or final sale items.
- Gift cards or vouchers.
- Items that have been used, washed, or altered from their original condition.
- Products with missing components or accessories that were originally included in the purchase.
- Products with expired warranties or guarantees.
- Hazardous materials or items that pose a safety risk during transportation.
We reserve the right to reject exchange requests that do not meet the specified conditions.
Refunds:
Refunds are not applicable under this policy, except in cases where an exchange is not possible due to unavailability of the product.
Incase where an exchange is not possible due to unavailability of the product the refund will be processed and will credited back to your original payment method within 5 to 10 working days.
Customer Support:
For any queries or assistance regarding exchanges or cancellations, please contact our customer support team at:
Email: help@merkaitrends.com
Delivery Timeframe at MerakiTrends.com
At MerakiTrends.com, we prioritize prompt delivery. With our minimum delivery time ranging from 0 to 7 days, you can expect your orders to arrive swiftly. Our maximum delivery time, spanning from 8 to 21 days.
Policy Changes:
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
